Refund Policy

1. General Terms
Due to the nature of digital products, they cannot be returned once downloaded. Therefore, our refund and exchange policy differs from physical products. However, to ensure customer satisfaction, we provide support in specific situations.

2. Refund Policy
Refunds for digital products are only applicable under the following conditions:

- If the purchased file is in the wrong format or incomplete, the correct file will be provided free of charge.
- If the product is delivered incorrectly, the correct file will be sent to replace the faulty one.

Refunds are not available under the following conditions:

- The customer changes their mind or selects the wrong product.
- The product has been downloaded and used.
- Due to the nature of digital products, full or partial refunds are not possible.

3. Exchange Policy
Exchange services are offered under the following conditions:

- If the file is corrupted or cannot be opened, an alternative format may be provided, or a new download link can be shared.
- If the wrong product is delivered, the correct file will be resent to the customer.

4. Technical Support and Resolution Process
If a technical issue occurs with the file, our customer support team is available to assist. In most cases, the problem can be resolved by changing the format or providing technical guidance.
The purchased files are intended for use only by the buyer and should not be shared with third parties.

5. Support and Communication
In case of any issues, our customer support team can be contacted via email, support form, or WhatsApp. We will strive to provide a resolution as quickly as possible to ensure customer satisfaction.