Make sure that the file is correctly loaded onto the USB. The name of the file you loaded onto the USB should match the name of the file you open on the machine. Please verify this.
 

The design may exceed the maximum embroidery area of your machine. If it is larger than the embroidery hoop, the machine may not display the file. Make sure the design is within the dimensions supported by your machine. The selected embroidery design should be smaller than your hoop size. Verify this using any embroidery software.
 

If the design is not centered on the hoop and has moved to the edges, the machine may not display the file for this reason. Adjust your embroidery design to align it to the center of the hoop. Verify the position of the design on the hoop using any embroidery software.  

Even if the embroidery design is centered and smaller than the hoop size, it may not appear on the machine if it is positioned vertically. Rotate the design to match the hoop's orientation and try again.
 

Avoid using Turkish characters, spaces, or excessively long names in file names. Use simple names like “design_001.dst”.

Make sure the file is in the root directory. Some machines may not detect files in subfolders.
 

Test Whether the File Is Corrupted – You can test whether the file is corrupted by opening it in your embroidery software. Alternatively, try a different file to check if the machine reads other files, or test the file on another embroidery machine.

If your machine does not have a design preview feature, you will need an embroidery viewing program. You may consider consulting the company from which you purchased your embroidery machine.
 

All our embroidery designs are offered in DST, PES, JEF, VP3, XXX, EXP formats as a package. This way, they are compatible with many different brands and models of embroidery machines. After downloading your purchased embroidery file, transfer the appropriate format from the package to your USB.

If you don't know your format, you can find it below.

Compatible Embroidery Machines:

Brother – PES, DST, EXP  
Janome – JEF, DST  
Bernina – EXP, DST  
Tajima – DST  
Barudan – DST  
Melco – EXP  
Husqvarna Viking – VP3  
Pfaff – VP3  
Singer – XXX, DST  

If your machine supports one of the above formats, you can use the purchased design without any issues.

If you encounter any compatibility issues, our customer support team will be happy to assist you.
 

After extracting your RAR or ZIP file, you need to copy the embroidery files to your USB drive in the appropriate format.

Steps:

1. After extracting the RAR or ZIP file, move the embroidery files to a folder.
2. Determine the file format supported by your embroidery machine (e.g., DST, PES, JEF, VP3, XXX, EXP).
3. Insert the USB drive into your computer.
4. Double-click to open the USB drive.
5. Drag and drop your embroidery file (e.g., "design1.dst" or "design2.pes") into the USB.
6. Safely remove the USB by selecting "Safely Remove Hardware".
7. Insert the USB into your embroidery machine and check if the file is visible.

Important Notes:

- Your USB drive must be formatted as FAT32, as some embroidery machines require it. If your USB is not recognized, try reformatting it to FAT32 on your computer.
- Avoid using Turkish characters, spaces, or overly long file names. Use simple names like "design_001.dst".
- Make sure the file is in the root directory. Some machines may not detect files inside subfolders.
 

The embroidery designs you purchased will be automatically added to the "Downloads" section in your account after the payment is completed.

To Download the Design:

1. Log in to your account.
2. Go to the "My Account" → "Downloads" tab.
3. Find the purchased design and click the "Download" button.
4. Your file will be downloaded to your computer.

Important Notes:

- The download link becomes active immediately after the payment is completed.
- Files may be in ZIP or RAR format. You can use a suitable program to open them.
- Is there a time limit or restriction on downloads? You can download your purchased design as many times as you want, whenever you need.
 

The embroidery designs you purchase are usually delivered as a compressed archive file in RAR or ZIP format. You can follow the steps below to open these files.

Opening RAR or ZIP on Windows

Opening ZIP File (Using Windows Built-in Feature)

1. Right-click on the ZIP file.
2. Select the “Extract All” option.
3. Choose the location where you want the files to be extracted and click “Extract”.
4. Once completed, you can find your embroidery files inside the folder.

Opening RAR File (Requires Extra Software)
Windows cannot open RAR files directly. You can download and install one of the following programs:

• WinRAR (www.win-rar.com)
• 7-Zip (www.7-zip.org)

To open the RAR file:

1. Install WinRAR or 7-Zip.
2. Right-click on the RAR file and select “Extract Here” or “Extract Files”.
3. Choose the location for extraction and complete the process.

Opening RAR or ZIP on Mac

Opening ZIP File (Using Mac Built-in Feature)

1. Double-click on the ZIP file.
2. Mac will automatically open and extract the files to the same location.

Opening RAR File (Requires Extra Software)
You can download one of the following applications for Mac:

• The Unarchiver (Free on Mac App Store)
• Keka (www.keka.io)

To open the RAR file:

1. Install The Unarchiver or Keka.
2. Double-click on the RAR file or drag it to the application.
3. Your files will be extracted to the designated location.

Opening RAR or ZIP on Android and iPhone

For Android:

• Download ZArchiver or RAR for Android from Google Play Store to open ZIP and RAR files.
• Tap on your ZIP or RAR file and select “Extract”.

For iPhone and iPad:

• Use apps like Documents by Readdle or iZip.
• Tap on the ZIP file, “Preview” it, and extract the files.

Summary

• ZIP files can be opened natively on Windows and Mac.
• RAR files require WinRAR, 7-Zip (Windows), or The Unarchiver (Mac).
• On mobile devices, use apps like ZArchiver (Android) and iZip (iOS).

If you encounter any issues while opening ZIP or RAR files, our customer support team will be happy to assist you.